Abstract
Every organization has goals and missions that govern its operations, including the effective delivery of services. The establishment of the Akwa Ibom State Civil Service is no exception, hence the need for this study on the perception of Akwa Ibom State Government (AKSG) employee engagement and attitudes toward job delivery. The population of the study comprised residents of Uyo, while the sample was drawn from the four clans that make up Uyo Local Government Area of Akwa Ibom State using a survey research design and a structured questionnaire as the instrument for data collection.
The objectives of the study were to ascertain public perceptions of AKSG employee engagement and attitudes toward job delivery, determine whether AKSG employees understand the demands of their jobs, assess the level of cordiality encountered by members of the public in the course of service delivery, examine whether employees’ attitudes encourage effective job performance, and determine whether these attitudes impede job delivery. The findings revealed that the attitudes of some AKSG employees hinder effective job delivery, resulting in bureaucratic bottlenecks, drudgery, communication gaps, failed contracts, and related challenges. The study also found that employees in the lower cadre of the Civil Service demonstrate only a minimal understanding of their job functions, which contributes significantly to ineffective service delivery. The study therefore recommends a comprehensive restructuring of the Akwa Ibom State Civil Service, alongside regular quarterly staff training, to enhance organizational growth, development, and service delivery.
Keywords: Perception, Employee, Engagement, Job Delivery
Authors:
Iniobong Courage Nda, Ph.D
Department of Mass Communication
Faculty of Communication and Media Studies
University of Uyo